OOMA hub just moved to FIOS, no blue light after move
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- Posts:6
- Joined:Thu Nov 20, 2008 10:23 am
Longtime OOMA user on Cable modem w/DHCP. Things worked fine that way, but I've just installed Verizon FIOS. FIOS router is Verizon MI424WR Router. 61 static IP addresses assigned to me by Verizon, Router does DHCP for the devices connected downstream to it. I moved my OOMA hub so that it is connected to the FIOS router, and I've tried OOMA setup with DHCP and with Static IP, but I fail to get blue OOMA light and connectivity no matter what I try. OOMA modem port is connected by Ethernet Cat5 cable to one of the Ethernet ports on the Verizon MI424WR Router. I have connectivity, 'cause the router can PING the OOMA hub and it gets an answer. OOMA hub shows up in list of network connected devices in router setup, but I just can't get the OOMA to show blue lights.
I'm lost...
I'm lost...
Re: OOMA hub just moved to FIOS, no blue light after move
Try factory reseting the ooma hub.
1) Remove the power for the ooma device
2) Hold down the ooma tab [blue light] connect the power and hold for 30 secs until all the lights start flashing and once the flashing of all lights are done release the tab and the device will reset to factory settings.
Ooma hub may still be retaining your old settings.
Wayne
1) Remove the power for the ooma device
2) Hold down the ooma tab [blue light] connect the power and hold for 30 secs until all the lights start flashing and once the flashing of all lights are done release the tab and the device will reset to factory settings.
Ooma hub may still be retaining your old settings.
Wayne
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- Posts:6
- Joined:Thu Nov 20, 2008 10:23 am
Re: OOMA hub just moved to FIOS, no blue light after move
Wayne, thank you, but that did not fix the problem. The OOMA tab is red, the '1' and '2' buttons are red, and the '>' and '>>' buttons are red. Nogo... 8-(
Re: OOMA hub just moved to FIOS, no blue light after move
If you connect a pc to the ooma hub HOME port, can you surf the internet?
Wayne
Wayne
Re: OOMA hub just moved to FIOS, no blue light after move
You said that you don't get blue. Are you getting red? Have you verified that the light intensity control on the right side is turned up?
Customer since January 2009
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Telo with 2 Handsets, a Linx, and a Safety Phone
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- Posts:6
- Joined:Thu Nov 20, 2008 10:23 am
Re: OOMA hub just moved to FIOS, no blue light after move
I get RED lights.
If I connect a PC to the HOME port, and configure that PC for DHCP, I can surf the Internet through the OOMA.
Where doe that leave me?
If I connect a PC to the HOME port, and configure that PC for DHCP, I can surf the Internet through the OOMA.
Where doe that leave me?
Re: OOMA hub just moved to FIOS, no blue light after move
Attach a pc to ooma hub HOME port.
Go to setup.ooma.com
What does it say on the home screen.
Under NETWORK settings it should be set to AUTOMATIC.
Then click on update.
Wayne
Go to setup.ooma.com
What does it say on the home screen.
Under NETWORK settings it should be set to AUTOMATIC.
Then click on update.
Wayne
Re: OOMA hub just moved to FIOS, no blue light after move
Obviosly something is not letting ooma reach the internet. Make sure you have all firewalls set to allow ooma to connect. Disable any firewalls just for a test.
I'm not familier with FIOS routers, so I cant help you configure it. But there are others in the forums that can.
Have you tried power cycling modem/router and ooma altogether?
Are you using ooma with a Scout? If so disconnect the Scout and see if that makes a difference.
Wayne
I'm not familier with FIOS routers, so I cant help you configure it. But there are others in the forums that can.
Have you tried power cycling modem/router and ooma altogether?
Are you using ooma with a Scout? If so disconnect the Scout and see if that makes a difference.
Wayne
Re: OOMA hub just moved to FIOS, no blue light after move
Start from scratch. Disconnect the scout and reset everything. As Wayne suggests.
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- Posts:6
- Joined:Thu Nov 20, 2008 10:23 am
Re: OOMA hub just moved to FIOS, no blue light after move
Thank you all. I started over from scratch. OOMA did have interconnect connectivity, it turned out to be a bad phone wire to the phone wall jack; that is, a wire that had been working for years decided to stop working. Going to setup.ooma.com through OOMA home port showed Internet connectivity, but NO phone line connectivity.
Your help and sleep before tackling the problem again led to it being fixed.
Thank you all.
Your help and sleep before tackling the problem again led to it being fixed.
Thank you all.