I purchased a "classic" Ooma from Costco [the one with base unit only] (a while before they started charging taxes & fees) and recently, I received two emails from Ooma:
Does anyone know why they are asking for this information? I am reluctant to put my CC# info in the event the system charges me. Has anyone received a similar?
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Dear Ooma Subscriber,
We encountered an issue when trying to process the payment for your annual taxes and fees.
Please update your credit card and billing information at your earliest convenience so we can process the payment and avoid any service interruption.
To update your billing information please visit https://my.ooma.com/account/billinginfo
Thank you,
Ooma Billing Team
Phone: 888-711-6662 (Ooma)
Mon - Fri 7am to 7pm (PST)
Sat - Sun 8am to 5pm (PST)
*Note: Holiday Support Hours 8am to 5pm (PST)
and a second email:
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Dear Ooma Subscriber,
We attempted to reach you previously to update your billing information.
We are still having a problem trying to process the payment for your annual taxes and fees. Please update your credit card and billing information at your earliest convenience so we can process your payment and avoid any service interruption.
To update your billing information please visit https://my.ooma.com/account/billinginfo
Thank you,
Ooma Billing Team