Basic Questions - Call Waiting and Second Line
I have a couple of nagging questions.
System:
Ooma Telo
Premier Trial
1 Telo handset
multiple wireless phones that are not Ooma products
Call Waiting - Do I have to have Premier and a Telo handset to make this work?
Instant Second Line - Will this NOT work when a normal handset is on a call and another normal handset picks up?
I notice that when the Telo handset is on a call, picking up a regular (Uniden cordless) handset will get an open dialtone. But when it's a regular phone on the call, only the Telo handset gets the fresh dial tone.
If I don't have a "Flash" button on my regular handset, can I move between calls waiting by pressing the "Connect" button?
Thanks!
System:
Ooma Telo
Premier Trial
1 Telo handset
multiple wireless phones that are not Ooma products
Call Waiting - Do I have to have Premier and a Telo handset to make this work?
Instant Second Line - Will this NOT work when a normal handset is on a call and another normal handset picks up?
I notice that when the Telo handset is on a call, picking up a regular (Uniden cordless) handset will get an open dialtone. But when it's a regular phone on the call, only the Telo handset gets the fresh dial tone.
If I don't have a "Flash" button on my regular handset, can I move between calls waiting by pressing the "Connect" button?
Thanks!
Gearscout
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Ooma Telo
Atlanta, GA
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Ooma Telo
Atlanta, GA
Re: Basic Questions - Call Waiting and Second Line
No, call waiting is included with the Basic or Core service.Gearscout wrote:I have a couple of nagging questions.
System:
Ooma Telo
Premier Trial
1 Telo handset
multiple wireless phones that are not Ooma products
Call Waiting - Do I have to have Premier and a Telo handset to make this work?
ISL will only work with the Telo handset and a regular handset. It won't work with two phones connected to the phone port on the Telo (through a splitter for instance or 2 cordless handsets connected to a base connected to the phone port).Gearscout wrote: Instant Second Line - Will this NOT work when a normal handset is on a call and another normal handset picks up?
I notice that when the Telo handset is on a call, picking up a regular (Uniden cordless) handset will get an open dialtone. But when it's a regular phone on the call, only the Telo handset gets the fresh dial tone.
If I don't have a "Flash" button on my regular handset, can I move between calls waiting by pressing the "Connect" button?
Thanks!
I don't know about your regular handset, you would have to try it. On my Panasonic handsets, I can flash over to the other line and on the Telo handset there is an option to switch to the other line with an active call rather than placing a new call.
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- Posts:7
- Joined:Sat Jun 26, 2010 9:29 pm
Re: Basic Questions - Call Waiting and Second Line
So on this same topic - I know how people hate when you duplicate topics - I just want to get a little clarity:
I currently have the Telo and a non-telo multi handset unit plugged into it. I am paying for Premier
IF I buy one Telo handset, does that mean that Instant Second Line works for both phones?
By works I mean:
If i am on the Telo Handset, and someone calls, does the instant second line ring on the non-Telo multi line? And if someone picks up one of the non-Telo multi handset phones they automatically get the ISL?
And the flip - If i am on the multi-handset system and someone calls, does the Telo ring, and if the Telo is picked up do they automatically get the ISL?
This is the final question I need answered to be able to officially port my cable VOIP and move over to Ooma completely. I work from home, and need to make sure if I just had the one number that I could be on conference calls without someone else in the house picking up, and without all the calls to the house having to be ignored.
And to be clear, I am not asking if ISL works on multiple handsets from the same non-Telo phone system - I know the answer to that is no.
I currently have the Telo and a non-telo multi handset unit plugged into it. I am paying for Premier
IF I buy one Telo handset, does that mean that Instant Second Line works for both phones?
By works I mean:
If i am on the Telo Handset, and someone calls, does the instant second line ring on the non-Telo multi line? And if someone picks up one of the non-Telo multi handset phones they automatically get the ISL?
And the flip - If i am on the multi-handset system and someone calls, does the Telo ring, and if the Telo is picked up do they automatically get the ISL?
This is the final question I need answered to be able to officially port my cable VOIP and move over to Ooma completely. I work from home, and need to make sure if I just had the one number that I could be on conference calls without someone else in the house picking up, and without all the calls to the house having to be ignored.
And to be clear, I am not asking if ISL works on multiple handsets from the same non-Telo phone system - I know the answer to that is no.
Re: Basic Questions - Call Waiting and Second Line
Yes, when you're on a call on the Telo handset, and a 2nd incoming call comes in, you'll see the phone(s) connected to the PHONE port ring. A 2nd person can pick up the call so you'll have two simultaneous calls.mpatrick14 wrote: If i am on the Telo Handset, and someone calls, does the instant second line ring on the non-Telo multi line? And if someone picks up one of the non-Telo multi handset phones they automatically get the ISL?
Yes, they'll be able to answer the 2nd call on the Telo handset.mpatrick14 wrote: And the flip - If i am on the multi-handset system and someone calls, does the Telo ring, and if the Telo is picked up do they automatically get the ISL?
I think the incoming call question is answered by your two questions above. When someone picks up the phone to place a 2nd outgoing call, they'll hear a fresh dialtone (either on the Telo handset or multi-handset system).mpatrick14 wrote: This is the final question I need answered to be able to officially port my cable VOIP and move over to Ooma completely. I work from home, and need to make sure if I just had the one number that I could be on conference calls without someone else in the house picking up, and without all the calls to the house having to be ignored.
Bobby B