blacklist doesn't seem to be working

John Bigbooté · Post by **John Bigbooté** » Mon Sep 13, 2010 5:53 pm

On 08 Sept, I blacklisted a phone number.

Tonight at 20:46 EDT A call came in from that number. The call log shows the call coming in, and it shows the number as blacklisted. I thought the point of blacklisting was to keep the call from getting to my phone, no..?

ntoy · Post by **ntoy** » Tue Sep 14, 2010 9:37 am

Hello,

I believe the problem maybe with the cname on your 2nd number in My Ooma. Our system dislikes special characters like "&". I went ahead & substituted it with a space.

I know it maybe hard for you to test, but perhaps you can keep an eye on it if it happens again.

diddlydoo · Post by **diddlydoo** » Tue Sep 14, 2010 2:11 pm

I just had the same issue. I received a call from someone on my blacklist today.

Thanks for any help.

ntoy · Post by **ntoy** » Tue Sep 14, 2010 2:24 pm

Hello diddlydoo,

In looking at your account, blacklists was disabled due to a bug in our system. I went ahead & manually re-enabled it for you. Please allow some time for the config files to update.

John Bigbooté · Post by **John Bigbooté** » Thu Sep 16, 2010 7:31 pm

ntoy wrote:Hello,

I believe the problem maybe with the cname on your 2nd number in My Ooma. Our system dislikes special characters like "&". I went ahead & substituted it with a space.

I know it maybe hard for you to test, but perhaps you can keep an eye on it if it happens again.

He just got through again.

ntoy · Post by **ntoy** » Thu Sep 16, 2010 10:53 pm

This is related to a bug in our system. When I checked on your account at this moment, blacklists was disabled. I re-enabled it. Try rebooting your box. Is the number that is listed, the one that got through?

Ooma Forums

blacklist doesn't seem to be working

Re: blacklist doesn't seem to be working

Re: blacklist doesn't seem to be working

Re: blacklist doesn't seem to be working

Re: blacklist doesn't seem to be working

Re: blacklist doesn't seem to be working