As part of that bill OOMA is porting my comcast landline phone number over so that we don't have to let everyone know we have a new home phone number.The Problem we are having is that the comcast phone line (from the comcast cable phone) is plugged into the wall outlet on the OOMA TELO, and when calls come in to our old number the phone will show "incoming call" but will not ring, and when I try to hit the answer button, nothing happens either.
I can make outbound calls. And still get inbound calls with this config, just no rings/or ability to answer calls from our old landline. (It does ring/forward when I call the OOMA provided number as I mentioned before.)
I've reset the Comcast modem, the router, and the OOMA, in every possible order, and the problem persists - any ideas on how to fix this? Is it something I selected when I first setup the OOMA? I was not sure if I should select VOIP or Landline, and I think I selected Landline, even though the Comcast Modem is both an internet and phone modem (seperate jacks for internet and phone).
Ooma did setup 2 new phone number/lines for me as part of the setup - is it possible that it views the 3rd line as over the plan or something?
Lastly, I tried to plug the OOMA directly into the Comcast Modem (to ensure quality of service, etc..), but it didn't seem to like that, but seems to be working just fine plugged into the router...(it seems to be working just fine though plugged into the router). We have a 20MBPS connection too (confirmed speed with speedtest, bandwidthplace, etc...)
I'm guessing once the phone ports from comcast we won't have an issue, but it would be nice to be able to take advantage of the OOMA fully while we wait.
Thanks!
