To view which firmware version you are on, log into setup.ooma.com, and click status. It will tell you on that page.
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps
What's up with no response from them? They used to be really on the ball.
That is EXACTLY what they USED to do!!!Stuntman wrote:A lack or diminishing of response is almost never a good thing.. we can't be certain but we can be concerned.. they do pop in sometimes.. we'll just hope they are too busy to sit and supply feedback to the forums.. I would be happy with just a 'what we have been up to and what we are working on' type update once a month.. they don't have to, no.. but it would be nice.
I talked my brother and sister-in-law into buying a Hub about a year ago.. 3 months ago they tossed it in the trash.. literally (I wish I had stopped them!).. they were tired of the echo and delay and the odd noises.. and the lack of support both here online and through the email. They were remote to me so I couldn't help.. I imagine this could have been fixed and service sustained.. but they were lost due to lack of support ultimately.
I'm in for the long haul, unless things get a lot worse, but do appreciate an honest dialogue.. you can see by the list of Beta volunteers that many of us are willing to work through problems.. it is problems that aren't acknowledged that become a problem..
Hopefully we will get updates from Ooma as to the status of these fixes or even attempts to fix.. any and all of us are more than willing to do whatever it takes to make this work.. for us.. for our brothers and sisters-in-law and for our other family and friends that either are or could be Ooma customers.
Acknowledged! You have a fair statement.
Voip has come a long ways. I can tell you for a fact that beta testing voip 10 years ago was not so favorable & was not a viable alternative to copper lines.
ALL of us here want to see Ooma succeed!
Thanks for being a loyal customer!
But I don't understand what the fuss is all about? Is it about lack of updates on "calls going into VM after 1 ring" or what? If so, I hope folks would bring about issues/questions/complaints in related topics vs irrelevant threads like this one.
Too bad your bro threw away some perfectly good money; they could have gotten some $ on eBay even if Ooma didn't work out for them.Stuntman wrote:I talked my brother and sister-in-law into buying a Hub about a year ago.. 3 months ago they tossed it in the trash.. literally (I wish I had stopped them!).. they were tired of the echo and delay and the odd noises..
Ooma works perfectly out of the box for most folks....I realize that it may not be the case for everyone, but there is a systematic way of working the wrinkles out. Problem could range from your ISP being POS to Ooma partner carrier having routing issues. But automatically blaming everything on Ooma is not the right approach.
Some people with POS ISP (this would include folks with "lite" DSL/Cable, ClearWire) and/or folks with good internet but modems going belly up calling "Ooma Sucks!" is the reason I posted this Voice Quality Issues? thread.