I wonder if I can get this fixed. Can't Ooma go in and fix it? How come it works for other people that have premier but not with mine? ...just curious. It seems like it should be something ooma could fix or at least respond back to me.
Call Ooma customer support and open a ticket; tell them that your outgoing callerid name is still not provisioned correctly (showing VOIPO LLC instead of your name in your Ooma account).
I've contacted Ooma twice about this in the past but so far no luck with getting it fixed so I was hoping I could get some help here but I'll try calling once more.
You've been quite helpful.
While I have ya, do you know why I still get calls from numbers in my blocked call list? That's frustrating also.
I appreciate this but I wonder how long this takes to get a response. Oh well I'll call sometime today to see if I can get help with my issues.
It seems they always tell me they are forwarding to such and such a dept and then that's the last I hear about it. That's why it hadn't been fixed in over 6 months and I've also had the blacklist people still calling for a while too. They tell me they fixed something on their end and that should take care of it but then I keep getting the calls.
Sometimes I just feel like I get the run-around. Thanks though for you help!
Just to confirm, is this happening on ALL outbound calls? Please send me a personal message & we can work offline.
http://ooma.custhelp.com/app/answers/de ... 94/kw/cnam
I don't take it out on anyone personally and I appreciate the responses so much. I at least feel like someone is trying to help. I get back to them after Thanksgiving and see what the status is.
Have a great Thanksgiving!
Any idea why does tnid show our name as "caller id"? Normally this name is the user name, but it does not have to be... So why does tnid not really know who has the number, rather just what is being used as the caller ID? Is this a privacy thing? I can see caller ID is rather public just by the way it is used.lbmofo wrote:Go to http://tnid.org/ and search your number to see if it shows a name. If no name or state's name, then it doesn't mean anything but if there is a name like Ooma Inc. or your own name, then your outgoing callerid should be reflecting that name.
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5