Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
- Joined:Thu Dec 02, 2010 9:10 pm
Re: Some incoming calls go straight to voicemail
Juliehni wrote:I also called the support phone line, there was no one answered the call. What is going on?
Customer Support Monday - Friday 7am-7pm PST, Saturday-Sunday 8am-5pm PST
I called during the business hours and have been waiting for long time and then I gave up.
- Joined:Sat May 09, 2009 9:20 am
Again this morning... fix it already!
- Joined:Mon Feb 16, 2009 6:06 am
Still happening. Any idea when fix will sent out?
- Joined:Fri Jun 11, 2010 2:02 pm
- Location:Portland, OR
From one UF alumnus to another: Go Gators! And in a post a couple weeks ago, in another of the many threads on this problem, Bobby B said it'll be out "mid-December". Still true, BB?
- Joined:Tue Nov 23, 2010 9:31 am
I am still experiencing calls going straight to voice mail. I have the basic orignal hub. I know that different mobile carriers as well as land lines are treated equal. I have no blacklisted #s and voice mail is set to 4 rings. This problem appears to be random as it happens to regular callers as well as occasional calls. I hope the beta fix releases soon.
- Ooma Moderator
- Joined:Mon Feb 18, 2008 8:41 pm
- Location:Palo Alto, CA
Yes, that's still the target.
nn5i wrote:Bobby B said it'll be out "mid-December". Still true, BB?
- Joined:Tue Nov 23, 2010 2:00 pm
Had one of these happen yesterday... Wife was calling. Phone actually rang once, then went to VM. BTW, I have number of rings set to 4.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5
- Joined:Sat Dec 05, 2009 8:21 pm
Happened again today, can't wait for the fix..... OOMA Core system here.
- Joined:Wed Jul 22, 2009 11:34 am
Yep, I am also waiting for the fix.Randomly calls go to voice message at one ring.
- Joined:Mon Aug 03, 2009 2:27 pm
Add me to the list of calls going right to voicemail. I am not happy because the call that we had been waiting for was from The Cardiologist with results of some tests!! We did not know the call came in since the hub light was not on and the call was in vicemail! Dr left a message but we were not able to ask questions or find out more because we didn't get to answer the call personally! We couldn't call him back because he was already out of the office. THIS NEEDS TO BE FIXED QUICKLY!!!