Instead of "Your Ooma service is now connected" or something to that effect, I got directory assistance and I was charged 99 cents for the call although I hung up as soon as I heard the (automated) "City and state, please?"
Granted, after just one escalation of the issue, I received a satisfactory response
Some questions still remain.700-555-4141 is typically a toll free call when dialed from a normal Landline. When dialed from a VoIP service, some providers will charge you, like Ooma. This charge has been reversed, but be advised that it will continue to bill you if you dial it from your Ooma service in the future. Ooma does bill for these special feature calls.
My understanding is that as I pay taxes on my account, my phone service is subject to public utilities tariffs - i.e. whatever is a toll free call by PUC standards, should be a toll free call in Ooma; reporting the company name at a long-established standard number is not a special feature by any means, and why in the world do arbitrary numbers that have nothing at all to do with directory assistance resolve as such? This behavior does not look bona fide to me.
Is there a way to opt out of directory assistance completely, so that I can be sure that I am not charged arbitrarily?