Ooma Hub crashes often when a Google Voice call comes in

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kirkegrd
Posts:8
Joined:Thu Dec 16, 2010 7:39 pm
Ooma Hub crashes often when a Google Voice call comes in

Post by kirkegrd » Thu Dec 16, 2010 7:45 pm

I finally set up my Oooma Hub- I had actually bought it quite a while ago. I haven't signed up for premium yet, but I would do so just to support Ooma because I think it's a great service.

Anyway, I am having a significant problem that makes the service nearly worthless for me unless I can find a way to fix it. I am using Ooma to connect to my Google Voice account (just the normal way, not through Ooma Premier). The problem is, about half of the time when I pick up the phone on a Google Voice incoming call (either a true incoming call, or a call I have initiated from the Google Voice web client and have ring to the Ooma line), the Ooma hub seems to immediately CRASH when I pick up the phone. I then hear the dial tone of my land line which is connected to the Ooma Hub. I know Ooma has crashed because it takes a minute or two for Ooma to reboot and present the Ooma dial tone.

What's strange about this problem is that it is inconsistent-- sometimes Ooma works fine for 3-4 calls in a row, then it crashes for call after call.

Has anyone else had this problem? Any ideas on how to fix?

(If it matters, I am using cable modem attached in the correct way, directly to the Oooma).

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Ooma Hub crashes often when a Google Voice call comes in

Post by murphy » Fri Dec 17, 2010 4:21 am

Has it updated to the latest firmware yet (39884.39884)?

Is your landline integrated or did you get a new phone number issued by Ooma?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

kirkegrd
Posts:8
Joined:Thu Dec 16, 2010 7:39 pm

Re: Ooma Hub crashes often when a Google Voice call comes in

Post by kirkegrd » Fri Dec 17, 2010 8:17 am

Thanks for responding. I am using the Ooma issued number, my landline is the old number. And as far as the firmware, I actually have no idea - is there a way I can check? (It seemed to work fine when I first set it up, so it's actually possible that if anything the firmware update broke something if it got sent down automatically!). One thing I haven't tried doing is unplugging the landline, but I'm not sure if that will make a difference.

kirkegrd
Posts:8
Joined:Thu Dec 16, 2010 7:39 pm

Re: Ooma Hub crashes often when a Google Voice call comes in

Post by kirkegrd » Fri Dec 17, 2010 5:39 pm

Also, one thing I was thinking was maybe it would help to install Oooma from behind the router. There's not much logic in this other than thinking it would somehow be 'protected' from a packet that is confusing it. But I'm wondering if others have seen Ooma hub work better in the router rather than directly connected to the network

kirkegrd
Posts:8
Joined:Thu Dec 16, 2010 7:39 pm

Re: Ooma Hub crashes often when a Google Voice call comes in

Post by kirkegrd » Fri Dec 17, 2010 5:43 pm

I was able to check the Ooma firmware and I am running the latest version. Also I didn't realize there were all those settings at setup.ooma.com...I wonder if changing some of them might help ,eg using a static IP address

kirkegrd
Posts:8
Joined:Thu Dec 16, 2010 7:39 pm

Re: Ooma Hub crashes often when a Google Voice call comes in

Post by kirkegrd » Thu Dec 23, 2010 6:29 pm

I've tried tinkering quite a bit and am still having this problem. Currently have Ooma set up plugged into router with a static IP, DMZ port open to access setup.ooma.com. Still, completely intermittently, the Ooma crashes periodically when I pick up a Google Voice call. No one else has seen anything like this?

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lbmofo
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Re: Ooma Hub crashes often when a Google Voice call comes in

Post by lbmofo » Thu Dec 23, 2010 7:54 pm

Another user was having the same type of issues (rebooting when picking up phone) when using incompatible power adapter (originally thought the phone was the problem). I suspect that your power adapter maybe bad.

ooma Hub 12 VDC, 1.2A (manual says 1.2A), the adapter I have says 1000mA

viewtopic.php?t=9315

kirkegrd
Posts:8
Joined:Thu Dec 16, 2010 7:39 pm

Re: Ooma Hub crashes often when a Google Voice call comes in

Post by kirkegrd » Fri Dec 24, 2010 8:55 am

thanks...i think you are right! i had pulled my ooma out of an old box and possibly mixed up the adapter! great call and really appreciate would not have thought of that.

kirkegrd
Posts:8
Joined:Thu Dec 16, 2010 7:39 pm

Re: Ooma Hub crashes often when a Google Voice call comes in

Post by kirkegrd » Fri Dec 24, 2010 9:26 am

I just checked the adapter that was on my Ooma...indeed, I somehow had the wrong adapter connected to it, and the output was only 500mA. I poked around and found the original white Ooma adapter, just connected it, got my fingers crossed that that solves the problem. Thanks SO much!

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Ooma Hub crashes often when a Google Voice call comes in

Post by murphy » Fri Dec 24, 2010 12:15 pm

You need to label all of your wall adapters.
If you plug a high voltage adapter into a low voltage product it will destroy it.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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