Outgoing calls work fine.
Setup is "normal": Fios router to switch (not router) to Ooma.
Reserve a static IP address in your Fios router for your Ooma device. Than place the Ooma device's static IP address in the Fios router's DMZ.
1) I added a static IP address to the router config of the Verizon FIOS router (192.168.1.100), and associated it with the MAC address of the Telo.
2) I added that static IP address to the DMZ Host on the Verizon FIOS router.
I have not altered configuration of the Telo, meaning I left its network config as "Automatic". I believe this is OK as the Router assigns it this static address.
Outgoing calls are fine, incoming calls still met with the "Sorry..." message.
Further thoughts ??
So - they are elevating the service inquiry. I will post results here (and of course do welcome any further thoughts from this community).
You have eliminated the possibility that your router was blocking certain ports by placing the Ooma device in your router's DMZ. The problem is probably an Ooma Routing problem, but I listed some other things to check below:
Make sure that in My Ooma-Preferences-Blacklists- Community Blacklist and Personal Blacklist isn't enabled.
Make sure that in My Ooma-Preferences-Anonymous Call Block- isn't enabled.
If you still have the second Ooma line, try calling the second line with your cell phone.
Darknloud, does this sound like your problem?
For me - this is a new installation and I've never gotten an inbound call (and have tried from cell numbers with different area codes). So I think where you have a peculiar issue with some - I seem to have a problem receiving calls from any one.
I'm hopeful I'll hear from Ooma Monday or Tuesday - and whenever I do I'll post our findings here.
Thank you for your interest.
Some other suggestions:
Do both of you have a new phone number that were assigned by Ooma?
If the number is a new phone number and has no meaning to you, you could call Ooma Support and have them give you a different phone number.
Do you have anything plugged into your Ooma device's "Home" phone ports?
Try Inbound/Outbound calls with nothing connected to the Ooma device's Home port, and only a phone connected to the Ooma device's Phone port. With nothing connected to house phone system wiring.