New Install-Outgoing calls OK; Incoming calls get "Sorry...
Incoming calls to my Ooma number receive a scratchy man's voice saying "Sorry, but your call can not be completed."
Outgoing calls work fine.
Setup is "normal": Fios router to switch (not router) to Ooma.
Help? Thanks
Outgoing calls work fine.
Setup is "normal": Fios router to switch (not router) to Ooma.
Help? Thanks
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...
darknloud:
Reserve a static IP address in your Fios router for your Ooma device. Than place the Ooma device's static IP address in the Fios router's DMZ.
Reserve a static IP address in your Fios router for your Ooma device. Than place the Ooma device's static IP address in the Fios router's DMZ.
Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...
Thank you T-Bird. I'll try that. I did just see I can view the Telo over it's address, and it looks like I can give it a static address there so will try this.
Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...
OK - So I attempted to do as T-Bird suggested.
1) I added a static IP address to the router config of the Verizon FIOS router (192.168.1.100), and associated it with the MAC address of the Telo.
2) I added that static IP address to the DMZ Host on the Verizon FIOS router.
I have not altered configuration of the Telo, meaning I left its network config as "Automatic". I believe this is OK as the Router assigns it this static address.
Outgoing calls are fine, incoming calls still met with the "Sorry..." message.
Further thoughts ??
1) I added a static IP address to the router config of the Verizon FIOS router (192.168.1.100), and associated it with the MAC address of the Telo.
2) I added that static IP address to the DMZ Host on the Verizon FIOS router.
I have not altered configuration of the Telo, meaning I left its network config as "Automatic". I believe this is OK as the Router assigns it this static address.
Outgoing calls are fine, incoming calls still met with the "Sorry..." message.
Further thoughts ??
Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...
I've been in contact with Ooma customer support; they were able to place a call from another Telo device, but we've demonstrated doesn't work from other carriers.
So - they are elevating the service inquiry. I will post results here (and of course do welcome any further thoughts from this community).
So - they are elevating the service inquiry. I will post results here (and of course do welcome any further thoughts from this community).
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...
darknloud:
You have eliminated the possibility that your router was blocking certain ports by placing the Ooma device in your router's DMZ. The problem is probably an Ooma Routing problem, but I listed some other things to check below:
Make sure that in My Ooma-Preferences-Blacklists- Community Blacklist and Personal Blacklist isn't enabled.
Make sure that in My Ooma-Preferences-Anonymous Call Block- isn't enabled.
If you still have the second Ooma line, try calling the second line with your cell phone.
You have eliminated the possibility that your router was blocking certain ports by placing the Ooma device in your router's DMZ. The problem is probably an Ooma Routing problem, but I listed some other things to check below:
Make sure that in My Ooma-Preferences-Blacklists- Community Blacklist and Personal Blacklist isn't enabled.
Make sure that in My Ooma-Preferences-Anonymous Call Block- isn't enabled.
If you still have the second Ooma line, try calling the second line with your cell phone.
Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...
Thank you T-Bird. Those didn't resolve the issue. Awaiting follow-up from Ooma.
Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...
Darknloud, I possibly have the same problem as you. Here is my problem: when SOME people call my Ooma number from the same area code, (555) say for anonymity, they can't just dial the 7 digit phone number (555-5555) as expected but have to dial the full 10 digit number (555-555-5555) in order for the call to come through. Some people can't even dial the full 10 digit number and get the "Sorry..." phone message. I have contacted Ooma about this on two separate occasions months apart and still no resolution. I don't understand how some numbers from the (555) area code can call with the 7 digit dialing with no problem while others have issues. I have had no other issues with Ooma, but this is a big one if people can't call my number as expected.
Darknloud, does this sound like your problem?
Darknloud, does this sound like your problem?
Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...
jebersohl - I think we may have different problems, though perhaps both are due to Ooma network problems.
For me - this is a new installation and I've never gotten an inbound call (and have tried from cell numbers with different area codes). So I think where you have a peculiar issue with some - I seem to have a problem receiving calls from any one.
I'm hopeful I'll hear from Ooma Monday or Tuesday - and whenever I do I'll post our findings here.
Thank you for your interest.
For me - this is a new installation and I've never gotten an inbound call (and have tried from cell numbers with different area codes). So I think where you have a peculiar issue with some - I seem to have a problem receiving calls from any one.
I'm hopeful I'll hear from Ooma Monday or Tuesday - and whenever I do I'll post our findings here.
Thank you for your interest.
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: New Install-Outgoing calls OK; Incoming calls get "Sorry...
darknloud & jebersohl:
Some other suggestions:
Do both of you have a new phone number that were assigned by Ooma?
If the number is a new phone number and has no meaning to you, you could call Ooma Support and have them give you a different phone number.
Do you have anything plugged into your Ooma device's "Home" phone ports?
Try Inbound/Outbound calls with nothing connected to the Ooma device's Home port, and only a phone connected to the Ooma device's Phone port. With nothing connected to house phone system wiring.
Some other suggestions:
Do both of you have a new phone number that were assigned by Ooma?
If the number is a new phone number and has no meaning to you, you could call Ooma Support and have them give you a different phone number.
Do you have anything plugged into your Ooma device's "Home" phone ports?
Try Inbound/Outbound calls with nothing connected to the Ooma device's Home port, and only a phone connected to the Ooma device's Phone port. With nothing connected to house phone system wiring.