Error in voicemail
This morning I saw a voice mail indicator on my Telo. It was flashing. I tried pressing the button and nothing happened. I logged in successfully at my.ooma.com. This page showed an error though, https://my.ooma.com/inbox . When I called my own number to get voice mail a voice said the following, "There has been a problem with this call. Please try later".
I rebooted my Telo and the vm indicator went away. I still get the same voice when I call my own number. I still have an error when I try to get to vm on the web. setup.ooma.com says I am on this revision, "Device Status - Rev: 1.43368".
I can make phone calls out fine.
Is anyone else experiencing this?
I rebooted my Telo and the vm indicator went away. I still get the same voice when I call my own number. I still have an error when I try to get to vm on the web. setup.ooma.com says I am on this revision, "Device Status - Rev: 1.43368".
I can make phone calls out fine.
Is anyone else experiencing this?
Re: Error in voicemail
same here in Indiana. I tried changing number of rings for voicemail pickup, but that won't work either. I also tried calling in with Telo turned off, but only get one ring and a busy signal. At least calls in and out seem to be working normally.
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Error in voicemail
It's broke!
I get the following message.
"Broadband Answering Machine is Currently Unaviable, Please try later."
Report to:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
I get the following message.
"Broadband Answering Machine is Currently Unaviable, Please try later."
Report to:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: Error in voicemail
I cannot access my voicemail to check messages (either from Ooma online, the Telo handset, nor dialing in) , nor can anyone else leave a message (I tried calling from my cell) on either Ooma number. Anyone else have this problem?
Re: Error in voicemail
Forgot to mention, the message when you call it, it says voicemail not available try your call again later (something to that effect)..... I can't change personal greetings nor anything - it just hangs up on me.
Re: Error in voicemail
Ooma VM also now broke on both my lines here in Florida. Message that the callers get is "Broadband Answering Machine is Currently Unavailable, Please try later."
Re: Error in voicemail
Yes, having the same problem in MA. Instead of callers going to voicemail, they're getting this message: "The broadband answering machine is currently unavailable. Please try again later."
Restarting the Telo did nothing. When I tried to access the VM options by calling my number, it hangs up whenever I try to change my greeting or listen to messages.
Restarting the Telo did nothing. When I tried to access the VM options by calling my number, it hangs up whenever I try to change my greeting or listen to messages.
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- Posts:35
- Joined:Thu Jan 28, 2010 11:52 am
Re: Error in voicemail
I'm getting the same voicemail error when I call my own number.
Also, when I go to voicemail in my.ooma.com, I see that all my voicemails have been erased...
The status support page is showing no problems with voicemail
Also, when I go to voicemail in my.ooma.com, I see that all my voicemails have been erased...
The status support page is showing no problems with voicemail
Re: Error in voicemail
We are looking into the issue with the voicemail server. I've updated the status page in the forums.
Re: Error in voicemail
Have the same problem...wasted some time trying to fix the issue locally..Called CS and was informed that it is a network wide problem and that they are working on it..I am puzzled as to how the messages on the local Hub (and Scout) devices cannot be retrieved (assuming that they are not network dependent). CS assured that the problem will be fixed before the end of the day today (March 8, 2011).