All VM messages showing from "Unknown"
Whenever I get a VM on my OOMA, the OOMA lounge is showing those voicemails as being from "Unknown caller". Caller ID is being passed through properly as I can see the number and callers name in the call history.
It seems to have started sometime between the 14th and the 17th of March. I received a VM on the 14th and the info is fine, then on the 17th it started saying unknown, and has said it ever since.
Any ideas what might be going on?
It seems to have started sometime between the 14th and the 17th of March. I received a VM on the 14th and the info is fine, then on the 17th it started saying unknown, and has said it ever since.
Any ideas what might be going on?
-
- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: All VM messages showing from "Unknown"
chunk73:
Contact Ooma Customer Support:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Contact Ooma Customer Support:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: All VM messages showing from "Unknown"
Case logged. Case # 110325-001010
Still no resolution.
Still no resolution.
Re: All VM messages showing from "Unknown"
Hello,chunk73 wrote:Case logged. Case # 110325-001010
Still no resolution.
This is bug 10543. Fixed, but not rolled out to production yet. Support will update you as updates become available.
Re: All VM messages showing from "Unknown"
Thanks for the update. Glad to know it is a known bug. Any estimate as to when it will be rolled out?
-
- Posts:1
- Joined:Sat Apr 02, 2011 2:52 pm
Re: All VM messages showing from "Unknown"
We just connected our Telo today and have noticed all our calls coming in as UNKNOWN.
Re: All VM messages showing from "Unknown"
Hi,
I use a OOMA telo system and until march 31st, the caller IDs were appearing with phone numbers and names. From April 1st - the ooma web page lists every voicemail as if it is from unknown. However my handphone was able to identify all phone calls including caller IDs.
Thanks
Venkat
I use a OOMA telo system and until march 31st, the caller IDs were appearing with phone numbers and names. From April 1st - the ooma web page lists every voicemail as if it is from unknown. However my handphone was able to identify all phone calls including caller IDs.
Thanks
Venkat
-
- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: All VM messages showing from "Unknown"
Maybe this wil help:Venkatrr wrote:Hi,
I use a OOMA telo system and until march 31st, the caller IDs were appearing with phone numbers and names. From April 1st - the ooma web page lists every voicemail as if it is from unknown. However my handphone was able to identify all phone calls including caller IDs.
Thanks
Venkat
viewtopic.php?f=5&t=11263&p=79005&hilit=firmware#p79005
Re: All VM messages showing from "Unknown"
I have recently began experiencing this problem. This only happens on voicemails. It is April 15(beyond April 11). When can we expect this to be fixed?
Re: All VM messages showing from "Unknown"
Hello,rodwed wrote:I have recently began experiencing this problem. This only happens on voicemails. It is April 15(beyond April 11). When can we expect this to be fixed?
This is bug 10562 on our backend servers.