Telo reset after second call to land line number

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p75052
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Joined:Tue Mar 22, 2011 9:29 am
Telo reset after second call to land line number

Post by p75052 » Sat Apr 02, 2011 10:37 am

Hi, I am a new user and still trying to figure the system out before terminating the land line.
System setup: ATT DSL->2Wire 1701HG->(Wi-Fi)->Asus WL-330GE->Telo->Uniden cordless with three handset.
The Telo is working fine behind the WL-330GE, but today I plugged the ATT landline (previously connected to the Uniden cordless) into the Telo. Calling out is OK, and calling in to the Telo number is OK, but if I called the land line number, the Uniden did not ring and after send attempt the Telo went into reset/reboot. I have tried several times today and it appears to be consistent.
It's not a big issue since I am going to cut the land line, but just wonder what happens with others who have a land line as a back up.

Thanks,

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lbmofo
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Re: Telo reset after second call to land line number

Post by lbmofo » Sat Apr 02, 2011 11:53 am

Are you running your Telo on standalone mode (got an Ooma number separate from your landline number)?

How is the landline connected to your Telo? Is it to the "wall" port?

If you are standalone and if your landline dialtone is connected to the "wall" port, the phones connected to the Telo willl only ring if you lose internet on the Telo.

Not sure what's going on with your Telo rebooting though.

p75052
Posts:6
Joined:Tue Mar 22, 2011 9:29 am

Re: Telo reset after second call to land line number

Post by p75052 » Sat Apr 02, 2011 12:31 pm

Yes, new Telo number when register. Land line number is old ATT.
Land line is connected to "wall" socket as in the installation guide.
You answered my question on the land line ring issue.
I already opened a ticket with support for the reset/reboot issue.

p75052
Posts:6
Joined:Tue Mar 22, 2011 9:29 am

Re: Telo reset after second call to land line number

Post by p75052 » Mon Apr 04, 2011 6:06 pm

To update the post, if the land line is to be used with the "wall" port, the line must be "provisioned" to work with Telo. I got confirmation from support today.

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