Can you hear me?
Hi,
My OOMA setup was flawless with one big exception. When I dial out a call, or recieve an outside call; I can hear the caller but they can not hear me?
I checked my connections 4x...bought a new phone...adjusted my upload speed without results.
Need help like yesterday!
My OOMA setup was flawless with one big exception. When I dial out a call, or recieve an outside call; I can hear the caller but they can not hear me?
I checked my connections 4x...bought a new phone...adjusted my upload speed without results.
Need help like yesterday!
Re: Can you hear me?
Sounds like an upload issue. can we have some more info?
Do you have ooma WITH a landline or WITHOUT?
DSL or Cable?
Are you connected as:
modem-->ooma-->router
or
modem-->router-->ooma
Go to http://www.whichvoip.com/voip/speed_test/ppspeed.html
and do a voip test. Post the results.
Do you have a Scout connected? If so disconnect it. Disconnect the phone cable from the WALL port on the ooma hub. Try a call.
This should be enough for now.
Wayne
Do you have ooma WITH a landline or WITHOUT?
DSL or Cable?
Are you connected as:
modem-->ooma-->router
or
modem-->router-->ooma
Go to http://www.whichvoip.com/voip/speed_test/ppspeed.html
and do a voip test. Post the results.
Do you have a Scout connected? If so disconnect it. Disconnect the phone cable from the WALL port on the ooma hub. Try a call.
This should be enough for now.
Wayne
Re: Can you hear me?
Wayne,
Here are the results of the test. By the way I am using ooma with a wireless intergrated router/modem and DSL--NO landline.
Thomas...
Here are the results of the test. By the way I am using ooma with a wireless intergrated router/modem and DSL--NO landline.
Thomas...
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- Test.jpg (51.81KiB)Viewed 7609 times
Re: Can you hear me?
There is something really strange going on there. I'd like to see a speed test without ooma connected. You have NO upload Quality of Service.
That would explain your voice not going out.
Could you do the same test without ooma connected? I'd like to see if ooma is causing the issue or your internet connection.
Wayne
That would explain your voice not going out.
Could you do the same test without ooma connected? I'd like to see if ooma is causing the issue or your internet connection.
Wayne
Re: Can you hear me?
Wayne, I seem to have the same results.
Thomas
Thomas
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Re: Can you hear me?
What I'd like to see is the test from the other site, the one that tests your voip QOS. It wasn't able to measure on that test. I'd like to see the results with ooma out of the picture. Thanks!
Wayne
Wayne
Re: Can you hear me?
Here you go...and this is w/o ooma connected.
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Re: Can you hear me?
Yet another screen shot of QoS test.
Sure hope you can decipher this stuff; I haven't the slightest clue what this means.
Thomas
Sure hope you can decipher this stuff; I haven't the slightest clue what this means.
Thomas
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Re: Can you hear me?
Somehow you have a very bad DSL connection, especially in the upload direction. For starters try shutting off your modem for about 10 minutes and turning it back on and check after the modem initializes.
You may need to have your DSL provider check your lines for a bad connection or noise.
I can't think of any other way I could help, maybe someone else can join in here and suggest something.
Wayne
You may need to have your DSL provider check your lines for a bad connection or noise.
I can't think of any other way I could help, maybe someone else can join in here and suggest something.
Wayne
Re: Can you hear me?
Wayne,
Everythings good now. My firewall was the problem. I have an Actiontec router and I needed to turn off the "low" firewall setting. Worried that I had no security I called Actiontec support who said the routers firewall works regardless any additional settings.
Anyway it works...thanks for your help!
Everythings good now. My firewall was the problem. I have an Actiontec router and I needed to turn off the "low" firewall setting. Worried that I had no security I called Actiontec support who said the routers firewall works regardless any additional settings.
Anyway it works...thanks for your help!