Prepaid Balance is now $0, should be $4.xx

ktinca · Post by **ktinca** » Wed Aug 10, 2011 5:09 am

I just send an e-mail to support, but want to ask here also.

My prepaid balance has been zeroed out. Last time I checked, within the past two weeks, it was $4.xx. There were no international calls made during that period. My online account information shows no activity that would have used up any of the prepaid balance.

I'd like to know what happened to the balance and get it back.

ktinca

Bobby B · Post by **Bobby B** » Wed Aug 10, 2011 12:34 pm

It should be displaying the proper balance now.

lbmofo · Post by **lbmofo** » Wed Aug 10, 2011 2:09 pm

My prepaid activity has been wiped out (should be rolling 90 days); same issue is causing this problem?

Bobby B · Post by **Bobby B** » Wed Aug 10, 2011 2:26 pm

The prepaid activity and balance issues appear to be related - the fix should be out for the prepaid records now as well.

lbmofo · Post by **lbmofo** » Wed Aug 10, 2011 3:24 pm

My prepaid activity log is back now. However, can't save checkbox settings (example: "Announce my balance before each call," checked, save and goes back to unchecked).

Bobby B · Post by **Bobby B** » Thu Aug 11, 2011 3:39 pm

I think we should have this last piece fixed a bit later today.

lbmofo wrote:My prepaid activity log is back now. However, can't save checkbox settings (example: "Announce my balance before each call," checked, save and goes back to unchecked).

lbmofo · Post by **lbmofo** » Fri Aug 12, 2011 1:53 pm

lbmofo wrote:My prepaid activity log is back now. However, can't save checkbox settings (example: "Announce my balance before each call," checked, save and goes back to unchecked).

Thanks Bobby. The problem is fixed now.

PTS · Post by **PTS** » Tue Aug 16, 2011 2:50 pm

My prepaid balance was $100.00. I have no charge activity against that balance.

POOF, and now though it is 0.00. Please put it back.

rsg · Post by **rsg** » Sun Aug 28, 2011 8:23 am

My problem is similar. I had around 400 minutes of international calling in a prepaid account. The $ value varied with the specific call I made. Suddenly, it is gone. I had it since I started my service 18 months ago...is this a glitch or is it really gone?

thunderbird · Post by **thunderbird** » Sun Aug 28, 2011 9:20 am

I have had these kind of problems in the past also. You have to contact Ooma Customer Support to get the problems corrected:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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Prepaid Balance is now $0, should be $4.xx

Re: Prepaid Balance is now $0, should be $4.xx

Re: Prepaid Balance is now $0, should be $4.xx

Re: Prepaid Balance is now $0, should be $4.xx

Re: Prepaid Balance is now $0, should be $4.xx

Re: Prepaid Balance is now $0, should be $4.xx

Re: Prepaid Balance is now $0, should be $4.xx

Re: Prepaid Balance is now $0, should be $4.xx

Re: Prepaid Balance is now $0, should be $4.xx

Re: Prepaid Balance is now $0, should be $4.xx