Unexplained Ooma Charges $29.99?

[alohadude]

I signed up for service in 2009. I have grandfathered hub-scout plan not subject to new fees. Ooma recently contactd me asking me to provide a credit card number in my account profile saying that it was required by law. Then a couple of weeks later I see a charge of $29.99 described as miscelleneous. There is no description no invoice that I ever received. I have sent a message and if I don't hear back within reasonable time, I plan on engaging FCC. Anyone else in the same situation here? Ooma has GREAT phone service but horrible phone support. I can live with the poor support but ABSOLUTELY NOT when I feel like I'm being scammed for money. No company can legally charge your credit card without providing an invoice that is explicitly states what it is for.

[thunderbird]

I signed up for service in 2009. I have grandfathered hub-scout plan not subject to new fees. Ooma recently contactd me asking me to provide a credit card number in my account profile saying that it was required by law. Then a couple of weeks later I see a charge of $29.99 described as miscelleneous. There is no description no invoice that I ever received. I have sent a message and if I don't hear back within reasonable time, I plan on engaging FCC. Anyone else in the same situation here? Ooma has GREAT phone service but horrible phone support. I can live with the poor support but ABSOLUTELY NOT when I feel like I'm being scammed for money. No company can legally charge your credit card without providing an invoice that is explicitly states what it is for.

Go to My Ooma https://my.ooma.com/account/billing_history and see if you can see a better explaination for this bill.

[lbmofo]

Do you have a Hawaii number without Premier? That would be $29.99 a year.

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