Call Went Directly to Voicemail
I have an Ooma Telo and handset, premier service, and two numbers ported to Ooma. My house wiring is connected to the Telo and I have a Panasonic base unit connected to another wall jack. The Panasonic answering machine is set to answer before a call would go to Voicemail. This afternoon as I was walking into the room where the Telo is, I heard a friend leaving me a Voicemail on the Telo. None of the phones in the house rang. The call is not listed on my call logs nor is it on the handsets caller id. I then called both of my numbers from my cell phone and each time the phones rang normally. My friends number is not blacklisted and I have blacklisted calls set to "continuous ring". Any ideas about what may be happening?
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Re: Call Went Directly to Voicemail
I also had a call go directly to voicemail this weekend. The Ooma phone never rang, it just went to voicemail. I rebooted the Ooma Telo. The problem hasn't repeated itself since??greened3 wrote:I have an Ooma Telo and handset, premier service, and two numbers ported to Ooma. My house wiring is connected to the Telo and I have a Panasonic base unit connected to another wall jack. The Panasonic answering machine is set to answer before a call would go to Voicemail. This afternoon as I was walking into the room where the Telo is, I heard a friend leaving me a Voicemail on the Telo. None of the phones in the house rang. The call is not listed on my call logs nor is it on the handsets caller id. I then called both of my numbers from my cell phone and each time the phones rang normally. My friends number is not blacklisted and I have blacklisted calls set to "continuous ring". Any ideas about what may be happening?
Re: Call Went Directly to Voicemail
Just that one time.
Re: Call Went Directly to Voicemail
Make sure that the "Do Not Disturb" functionality of the Telo isn't turned on.greened3 wrote:I have an Ooma Telo and handset, premier service, and two numbers ported to Ooma. My house wiring is connected to the Telo and I have a Panasonic base unit connected to another wall jack. The Panasonic answering machine is set to answer before a call would go to Voicemail. This afternoon as I was walking into the room where the Telo is, I heard a friend leaving me a Voicemail on the Telo. None of the phones in the house rang. The call is not listed on my call logs nor is it on the handsets caller id. I then called both of my numbers from my cell phone and each time the phones rang normally. My friends number is not blacklisted and I have blacklisted calls set to "continuous ring". Any ideas about what may be happening?
First year: Modem-->OomaTelo-->Router
Now: Modem-->Router-->OomaTelo
Ooma Premier, two phone numbers
Ooma Handset
AT&T DECT-6.0 two-line base with four remotes & headset
Now: Modem-->Router-->OomaTelo
Ooma Premier, two phone numbers
Ooma Handset
AT&T DECT-6.0 two-line base with four remotes & headset
Re: Call Went Directly to Voicemail
Do you have anonymous call blocking enabled?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Call Went Directly to Voicemail
If your friend had his outgoing caller ID turned off his call would go to voicemail without ringing your phones although I would not expect his audio to be on your speaker.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Call Went Directly to Voicemail
This appears to be an isolated incident. Took the suggestion to reboot the Telo and so far everything seems normal including calls from my friend.
Re: Call Went Directly to Voicemail
My experience with this problem was a need for a new land phone. After exhausting everything else, purchased a new panasonic phone and now everything works fine. Before, all calls went directly to voicemail and if a message was left it was never recorded. It was as though a call was never received.