Can't call out
Hello everyone,
I have dial tone but i can' dial out. As as i start dialing the dial tone doesn't go away. Also there is no busy signal. I was with ooma support for 2 hours without any success.
Also when someone i call i can hear them but they can't hear me.
I am using ooma Hub.
Please help.
I have dial tone but i can' dial out. As as i start dialing the dial tone doesn't go away. Also there is no busy signal. I was with ooma support for 2 hours without any success.
Also when someone i call i can hear them but they can't hear me.
I am using ooma Hub.
Please help.
Re: Can't call out
Are you using a phone that generates touchtones?rohitmc wrote:Hello everyone,
I have dial tone but i can' dial out. As as i start dialing the dial tone doesn't go away. Also there is no busy signal. I was with ooma support for 2 hours without any success.
Also when someone i call i can hear them but they can't hear me.
I am using ooma Hub.
Please help.
Ooma does not support pulse dialing.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Can't call out
First:rohitmc wrote:Hello everyone,
I have dial tone but i can' dial out. As as i start dialing the dial tone doesn't go away. Also there is no busy signal. I was with ooma support for 2 hours without any success.
Also when someone i call i can hear them but they can't hear me.
I am using ooma Hub.
Please help.
Send-to-Voicemail
Cycle the Send-To-Voicemail button on and off a few times.
"Press-and-hold for two seconds to turn Do not Disturb on or off (a solid light indicates that all calls are sent directly to voicemail)".
Make sure you don't have a solid light (not sending calls to Voice Mail), then test.
Next:
Try using a completely different phone connected to the Ooma Hub phone port, then test.
Next:
If that doesn't help, power off the Ooma Hub for one hour. Then repower the Ooma Hub and test.
Re: Can't call out
I have the same problem. Can't call out, hear dial tone, but nothing happens.I can hear the person speaking to me when I receive a call, but they can't hear me. OOMA tech told me my unit had gone bad, I needed to buy a new one. I bought a new one, and that one is working. I tried putting the old one back in service, but the old one is still not working.
Maybe when your warranty runs out, they can ZAP your OOMA so you need to buy a new one.
Maybe when your warranty runs out, they can ZAP your OOMA so you need to buy a new one.
Re: Can't call out
@murphy i am not using pulse dailing. This phone is working with ooma from last 2 months without any issue.
@thunderbird used all your suggestion with no luck.
It's the same issue. Dial tone is there but i can't dial out.
Please help, and thanks in advance.
@thunderbird used all your suggestion with no luck.
It's the same issue. Dial tone is there but i can't dial out.
Please help, and thanks in advance.
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Can't call out
And you do hear the Ooma dial tone when you pickup the phone. Not just a regular dial tone?rohitmc wrote:Hello everyone,
I have dial tone but i can' dial out. As as i start dialing the dial tone doesn't go away. Also there is no busy signal. I was with ooma support for 2 hours without any success.
Also when someone i call i can hear them but they can't hear me.
I am using ooma Hub.
Please help.
Dial the number this way, example: *99-1-xxx-xxx-xxxx# . When you dial, wait, and wait, and wait, even if you hear no dialing sound or hear anything. Some times this way of dialing will wake up the Ooma device. Note: *99 may cause echo during the call.
Re: Can't call out
Yes it's Ooma dial tone. I tried *99-1-xxx-xxx-xxxx# and after certain minutes the busy signal comes. I waited for 10 minutes and tried again. It's the same issue again.
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Can't call out
The last resort is to contact Ooma Customer Support and report your problem:rohitmc wrote:Yes it's Ooma dial tone. I tried *99-1-xxx-xxx-xxxx# and after certain minutes the busy signal comes. I waited for 10 minutes and tried again. It's the same issue again.
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: Can't call out
Have a ticket open with them and hopefully they can fix this. Had high hopes for Ooma and now my phone is down from last 4 days.
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Can't call out
One last thought:rohitmc wrote:Have a ticket open with them and hopefully they can fix this. Had high hopes for Ooma and now my phone is down from last 4 days.
Sometimes if the Ooma phone number that you are using now, doesn't mean anything to you, you can get Ooma to give you another working number that may fix your problem.
But be careful that Ooma doen't try to charge you for a replacement phone number.