Call Log Calls Mssing
I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Call Log Calls Mssing
Try removing power from your Ooma device for 20 minutes. Then repower your Ooma device. Access My Ooma and check your logs.Cybernaut wrote:I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?
Re: Call Log Calls Mssing
Cybernaut - did this suggestion work for you? I just noticed that MyOoma isn't showing any call log detail more recent than 2/10, so the problem isn't limited to just you.
Re: Call Log Calls Mssing
My call logs are correctly showing calls for 10, 11, 12, 13 & 14th.Cybernaut wrote:I have no calls appearing in my call log for the last 4 days. The last day I see calls from is 2/6. Is it just me?
First year: Modem-->OomaTelo-->Router
Now: Modem-->Router-->OomaTelo
Ooma Premier, two phone numbers
Ooma Handset
AT&T DECT-6.0 two-line base with four remotes & headset
Now: Modem-->Router-->OomaTelo
Ooma Premier, two phone numbers
Ooma Handset
AT&T DECT-6.0 two-line base with four remotes & headset
Re: Call Log Calls Mssing
No calls logged since Sunday 2/12/12.
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Call Log Calls Mssing
Try the one hour power off, which includes one more Ooma profile parameter. Then repower the Ooma Device.
If that still doesn't work, contact Ooma Customer Support:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
If that still doesn't work, contact Ooma Customer Support:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: Call Log Calls Mssing
I am now suffering from the lack of call logs. I've disconnected for 20 minutes plus and the call logs start again. After a few days they stop logging again. Anyone else suffering from this?
I am using an ooma hub.
Wayne
I am using an ooma hub.
Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member
Re: Call Log Calls Mssing
My Hub's call log stopped logging since noon Monday; sometime this morning, all entries showed up until current.
Re: Call Log Calls Mssing
Mine stopped yesterday, Feb 21. My last logged call was 5:03 pm. I haven't had a chance to pull the plug on the hub, so I'll wait awhile and see what happens.
Wayne
Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member
Re: Call Log Calls Mssing
No problem with mine. I was getting them up until I unplugged mine yesterday while I modified the physical networking in my house. It was unplugged for more than one hour. My logs are still be captured as expected today.
Customer Since: 1/17/12
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0