What are the symptoms that you are having with the Ooma device? Does the Ooma device only boot to the L1 & L2 lights, or does it boot farther?soumyajyoti wrote:After the April 15th Voice mail upgrade, I found my telo has turned into a brick !
I have had it running for two years now, and never had any problems before. But if I have to go out and spend $200+ every couple of years, it makes no sense. Its not saving me any money !!
I am terribly frustrated and most probably will stop saying ooma is a good alternative to the Telco monsters.
I have recommended OOMA in the past and some of my friends have bought the unit. No more recommendations if I cannot get more than two years of service out of this crap.
If the Ooma device is completely dead, maybe your power adapter is defective?
If the Ooma Voicemail 2.0 upgrade caused your Ooma device to malfunction, the following procedure may get it going again.
After removing power from the Ooma device, try disconnecting the Internet network cable, the Home port cable, the Phone cord(s), the USB Wi-Fi dongle, and the USB Bluetooth adapter, from the Ooma device. Then repower the Ooma device and see if it boot up to the red flashing light. If it does, connect the network cable to the Ooma Internet (Ooma Telo) or Internet (Ooma Hub) port and wait a while. If nothing happens, remove power from the Ooma device, then repower the Ooma device.
Was the April 15th Voice mail upgrade in 2011, or was the voicemail 2.0 upgrade in March 15, 2012? If you received the voicemail 2.0 upgrade in March 15, 2012, Ooma may be able to track this and sometimes they will make things right, if they think that the Voicemail upgrade caused your problem. If it were me I'd send a personnel E-mail to Ooma Moderator Bobby B., see page memberlist.php?mode=viewprofile&u=53 for the E-mail address. Explain that this happened just a day or two or three days ago, and you think it was the voicemail 2.0 upgrade that caused the problem.