Premier Voicemail forwarding doesn't forward name

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dhalsey
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Joined:Sun Dec 28, 2008 6:53 pm
Premier Voicemail forwarding doesn't forward name

Post by dhalsey » Sat May 05, 2012 11:05 am

I'm a premier member and use voicemail forwarding to forward all my voicemails to my work email account as MP3 attachements. The subject line never includes the callers name - just their number - even though my call logs on My Ooma, and the caller id on my phone all show the caller's name. Does anyone know a way to get the caller's name to appear in the forwarded emails? This would save me time so I can pick and choose who to call back based on recognition of their name.

Example voicemail forwarded email subject line: New VM from 651xxxxxxx (56 sec)
~~ no mention of caller id name in subject or body of email

thunderbird
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Re: Premier Voicemail forwarding doesn't forward name

Post by thunderbird » Mon May 07, 2012 7:06 am

bump

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lbmofo
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Re: Premier Voicemail forwarding doesn't forward name

Post by lbmofo » Mon May 07, 2012 9:36 am

This has been requested before and is a known deficiency.

viewtopic.php?t=7990

dhalsey
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Joined:Sun Dec 28, 2008 6:53 pm

Re: Premier Voicemail forwarding doesn't forward name

Post by dhalsey » Thu May 10, 2012 11:46 am

Got a response from the Director of Ooma Customer Operations -- now just need to see how long "near future" means --

Hello Dan,

Thanks for the feedback. We are planning on adding the caller's name to the subject line of the e-mailed message, so you can more easily tell who left you a voicemail. We hope to have this implemented in the near future.

We do appreciate your feedback.

Sincerely,

Roy Calvo
Director, Customer Operations
Ooma Inc.

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Bobby B
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Re: Premier Voicemail forwarding doesn't forward name

Post by Bobby B » Thu May 10, 2012 2:46 pm

We've filed bug 13738 to add this feature. The subject line will take the format (when caller-ID name is available):

New VM from <caller-ID name> [<number>] (<duration> sec)

Example:

New VM from SMITH JOHN [6505551234] (6 sec)

Update: I forgot to mention one limitation: We won't be able to dip the contact list in this first phase, so the caller-ID name info will always come from the incoming carrier.
Bobby B

ScottD
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Re: Premier Voicemail forwarding doesn't forward name

Post by ScottD » Sat Feb 09, 2013 12:09 pm

bump - any update on this bug fix? When will call id name be added to the email forwarding voicemails?

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