I just want to get this over with, so I can cancel my service. So Far ooma is great! Look forward to the switch, and quality service!!!!
Not sure if this is it.... but I found 2 possibilities.
1.)Phone Provider's PIN/Password Needed
We received a rejection from our porting carrier when trying to port your telephone number. We need some further information to continue with your port request. We will need your current phone provider account's PIN ID/password. If you do not know your account PIN ID/password, please contact your current phone provider for this information. Normally, you will not find this on your phone bill for privacy protection reasons.
When porting my number, The ooma rep said the code is the last 4 of my phone number..... maybe she was wrong?
A Ringmaster (or distinctive ring number) is a feature that allows you to have a single (or multiple) dial in only number that rings differently than your main line. This feature is sometimes used for fax machines that support “Distinctive Ring”. Many carriers will simply disconnect these services when your main number ports away, and they terminate your account. Your carrier is rejecting your porting request, because these features exist on your account and they are requiring you to remove them before we will be allowed to resubmit your request to port your number.
All you need to do is contact your current provider, and remove this feature. When you call, you will want to ask your carrier for a confirmation number for the removal. If your carrier tells you there is no ringmaster (or ringmate or distinctive ring) please ask for a confirmation number for that.
Send us the confirmation number, and we will print it on the next request. When your current carrier gets the next request, they will be forced to either approve it, or find something else to complain about.
I have a multi ring for our fax..... so maybe that is it.