No outgoing calls busy signal all the time

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
murphy
Posts:7529
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania
Re: No outgoing calls busy signal all the time

Post by murphy » Sun Apr 30, 2017 3:31 pm

Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Qacer
Posts:6
Joined:Mon Jul 23, 2012 11:52 am

Re: No outgoing calls busy signal all the time

Post by Qacer » Mon May 01, 2017 10:20 am

Just got off the phone call with Ooma support. No new approach of troubleshooting. They told me that they will forward my ticket to advance tech support and that I should check my e-mail constantly. They will likely ask me to conduct 3 x sample calls again within 24 hours of the e-mail. I'm keeping my fingers crossed that whatever they do this time will work.

I asked if I can get connected to advance tech support directly as I have now done the sample calls three times. This new go around will be my fourth. They told me that they have no way of connecting me directly to advance tech, and that I will just have to wait for an e-mail from them.

This is an unfortunate situation.

Tom
Ooma Moderator
Posts:4372
Joined:Sat Sep 05, 2009 8:07 am

Re: No outgoing calls busy signal all the time

Post by Tom » Mon May 01, 2017 10:24 am

please try now

Qacer
Posts:6
Joined:Mon Jul 23, 2012 11:52 am

Re: No outgoing calls busy signal all the time

Post by Qacer » Mon May 01, 2017 10:29 am

Tom B, whatever kind of magic you did worked! Thank you! Thank you! Thank you!

I tried calling my cell phone, my parents' line, and a long distance number. All three worked! Thank you again!

JohnWolfe3rd
Posts:4
Joined:Wed Jul 22, 2020 9:49 am

Re: No outgoing calls busy signal all the time

Post by JohnWolfe3rd » Wed Mar 31, 2021 10:53 am

Don't we get to learn what Tom did to fix it -- or is it some internal cock-up and the only way to approach is to prostate yourself before the tech folks five or six times?

Is there a phrase we can use when talking to tech separate -- that would cue them to do try the same fix that Tom did?

At my office right now, one of our four stations is refusing to call out -- fast busy tone, etc -- all of the others are fine.

Couple days ago, we hard reset the T21PE2 and the problem went away ...today, not so much...

Teach me to fish, man. Don't give me a damn haddock.
Thanks.

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