Call logs not displaying recent calls

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Stelcom66
Posts:215
Joined:Sun Nov 29, 2015 7:26 am
Location:Connecticut
Call logs not displaying recent calls

Post by Stelcom66 » Thu Jan 28, 2016 4:39 pm

I'm not seeing new calls in the call log, the last one was an incoming call last night. Since then I've made several outgoing calls and received a few, but they're not showing. Logged off/on myOoma - same.

Tom
Ooma Moderator
Posts:4372
Joined:Sat Sep 05, 2009 8:07 am

Re: Call logs not displaying recent calls

Post by Tom » Fri Jan 29, 2016 8:59 am

viewtopic.php?f=10&t=19838 Bugs in this area were fixed in the new release.

Stelcom66
Posts:215
Joined:Sun Nov 29, 2015 7:26 am
Location:Connecticut

Re: Call logs not displaying recent calls

Post by Stelcom66 » Fri Jan 29, 2016 10:30 am

Fix issue where call logs can stop being generated

How will we obtain the new release?

Tom
Ooma Moderator
Posts:4372
Joined:Sat Sep 05, 2009 8:07 am

Re: Call logs not displaying recent calls

Post by Tom » Fri Jan 29, 2016 12:44 pm

I upgraded your telo already. The general rollout is currently ongoing.

Stelcom66
Posts:215
Joined:Sun Nov 29, 2015 7:26 am
Location:Connecticut

Re: Call logs not displaying recent calls

Post by Stelcom66 » Fri Jan 29, 2016 3:13 pm

Great, thanks.

aa3815
Posts:40
Joined:Thu Sep 22, 2011 3:01 pm
Location:Deep in the heart of Texas

Re: Call logs not displaying recent calls

Post by aa3815 » Wed Feb 03, 2016 11:01 pm

I'm having the same trouble. My last call log was from Jan 30 1041am. It is now 2.4.2016 12:56am. I powered cycled the Telo and it didn't help. Since this been going on for a few days I was hoping it would correct itself by now. But I got a hangup around 1240 that woke us up and call log didn't update. I wish I knew who it was!!!!!

Last week I had to call support because my HD2 handset wasn't connecting because of the update?
Netgrear on Spectum <----Linksys EA3500
Linksys EA3500 <---- pc w/ethernet cable
Linksys EA3500 <===Ooma
Linksys EA3500 <----other things

Tom
Ooma Moderator
Posts:4372
Joined:Sat Sep 05, 2009 8:07 am

Re: Call logs not displaying recent calls

Post by Tom » Thu Feb 04, 2016 6:19 am

Upgraded your telo. Power cycling fixes the problem for new calls, but any queued old calls will be lost. Will email you the caller.

aa3815
Posts:40
Joined:Thu Sep 22, 2011 3:01 pm
Location:Deep in the heart of Texas

Re: Call logs not displaying recent calls

Post by aa3815 » Thu Feb 04, 2016 6:23 am

Thanks!.. however the calls are all missing from Jan 30th til 30 mins ago. Wish I knew who called last night. Was thinking my mother-in-law aids were calling but it wasn't
Netgrear on Spectum <----Linksys EA3500
Linksys EA3500 <---- pc w/ethernet cable
Linksys EA3500 <===Ooma
Linksys EA3500 <----other things

aa3815
Posts:40
Joined:Thu Sep 22, 2011 3:01 pm
Location:Deep in the heart of Texas

Re: Call logs not displaying recent calls

Post by aa3815 » Thu Feb 04, 2016 11:05 am

Thank you very much
Netgrear on Spectum <----Linksys EA3500
Linksys EA3500 <---- pc w/ethernet cable
Linksys EA3500 <===Ooma
Linksys EA3500 <----other things

bnichols99
Posts:3
Joined:Mon Mar 14, 2016 6:27 pm

Re: Call logs not displaying recent calls

Post by bnichols99 » Mon Mar 14, 2016 6:32 pm

I'm having the same problem with the call log. The last logged call was on March 10

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