I would suggest and will suggest to everyone to never use this company, sorta like a scam company.
Now I will dispute the charges and I will contact the BBB.
Also will call back and speak with an agent, not that they will do anything.
"We regret hearing that you no longer wish to continue with your Ooma telephone phone service. But as we discussed during your call with Ooma Customer Service [today/on 12/06/2016], you may pass on the benefits and savings of the Ooma service to a family member or friend by transferring the account and your Ooma service to that person.
Since we will need to keep your account active while you look for a new owner of this device, we have issued a credit to your card on file in the amount of $, which will cover the monthly taxes and fees for the next  months or until the account has been successfully transferred to the new customer. You can take advantage of this period to sell or give away your Ooma device.
Please ensure that your account remains active until the transfer of ownership takes place.
Please provide this reference number to the recipient of your device *************.
Inform the new owner of the Ooma device to call us with the reference number and request to change the ownership of the device and account free of charge.
The following information will be needed from the new owner of the device during the transfer process:
Billing and Shipping Address
Credit Card Information
If the new customer has not activated their Ooma service using this reference number by [03/03/2017], you will need to call Ooma Customer Service at 888-711-6662 to obtain an extension or to cancel your service.
It was a pleasure serving you and we look forward to hearing from you again.
Thank you for choosing Ooma!
How would I know if the person I sold the device to activates it so I stop getting billed. This policy is really really bad. I am going to call again to cancel my account. I must have to say cancel three times for it to work .
First call, I got "troubleshooting" that was to stop dropped calls. Next day hubby is on important phone call and it dropped.
Sooo... You can not sell your used device unless you have open account?? That is crazy. And seems illegal.
I called our state attorney general's office and after explaining it to them filed an official complaint with our state's Attorney General's Office of Consumer Protection.
I'm going to my bank to see if they will assist in stopping payment on the account but why does it have to get to this point?