Don't ring mobile app as part of ring group.

Anything related to the Ooma Office calling app
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store2501
Posts:1
Joined:Thu Jun 06, 2019 9:38 am
Don't ring mobile app as part of ring group.

Post by store2501 » Thu Jun 06, 2019 9:41 am

I have an extension that is part of a ring group. I'm wondering if there is a way for the mobile app to only ring for that extension when the extension is called directly and not as part of the ring group.

Tom
Ooma Moderator
Posts:4373
Joined:Sat Sep 05, 2009 8:07 am

Re: Don't ring mobile app as part of ring group.

Post by Tom » Fri Jun 07, 2019 3:59 pm

there's a feature rolling out that allows adding to ring group a mix of devices and extensions

JamieCanada
Posts:1
Joined:Tue Jun 11, 2019 7:56 am

Re: Don't ring mobile app as part of ring group.

Post by JamieCanada » Tue Jun 11, 2019 8:00 am

That's not quite the problem, Tom.

It's that by default, if an extension is part of ring group, the mobile app will get all calls, both the ring group calls, and direct extension calls.

We need a way to have the mobile app not accept the ring group calls, only the extension calls.

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