Call quality stats - Are mine ok?

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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agbiggs
Posts: 14
Joined: Thu Jan 10, 2019 8:05 pm

Call quality stats - Are mine ok?

Post by agbiggs » Wed Dec 04, 2019 12:01 pm

I've been having frequent call quality problems which Ooma hasn't yet found the cause for. I've pasted in an image of recent call quality stats from the Ooma control panel, but I don't really know how to interpret them. I'd appreciate any thoughts from more informed users. Thanks!

ooma call stats.JPG
ooma call stats.JPG (75.23 KiB) Viewed 616 times

murphy
Posts: 7292
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Call quality stats - Are mine ok?

Post by murphy » Wed Dec 04, 2019 2:33 pm

Mean jitter should not exceed 5 ms. You have two that went slightly over but the rest are great.

Run the html5 version of this test.
It will require that you download a small program that provides support for the test.

http://www.whichvoip.com/voip/speed_test/ppspeed.html

It will display a series of status icons. All of them should be green.

When I had a problem I had a failing modem that was dropping 17% of my upstream packets. That was enough to make my outbound audio unintelligible. A new modem solved the problem.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

agbiggs
Posts: 14
Joined: Thu Jan 10, 2019 8:05 pm

Re: Call quality stats - Are mine ok?

Post by agbiggs » Thu Dec 05, 2019 11:17 am

Thank you!

Rmonio
Posts: 31
Joined: Sat Jun 01, 2019 8:49 am

Re: Call quality stats - Are mine ok?

Post by Rmonio » Sun Dec 08, 2019 8:15 am

How do I access these stats? Is there an option from the Ooma Dashboard where I can access them?

Thanks!

-Bob

oomamaniacal
Posts: 1483
Joined: Wed Jun 04, 2014 12:58 am

Re: Call quality stats - Are mine ok?

Post by oomamaniacal » Sun Dec 08, 2019 11:22 am

Connect your computer to the Telo and go to setup.ooma.com. You will then see a link for tools. Click on it.
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions

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