Incident: 191229-000401

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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tkramer
Posts: 46
Joined: Sat Aug 08, 2009 1:49 pm

Incident: 191229-000401

Post by tkramer » Fri Jan 03, 2020 2:45 pm

Can someone at Ooma please take a look at my incident 191229-000401? I have not been able to log in to my account in several weeks.

I keep getting the error:
We're sorry, but something went wrong.
If you are the application owner check the logs for more information.

Which seems like an account issue. I have cleared the cache, reset my password, called in many times and it never seems to go anywhere. I always get that same error page no matter what browser I use. I have another Ooma account that I can get into that works perfect as well so I know it's my account.

My call quality is also horrible. I was sent a new unit since my only one was a Telo version 1 and even when calling in to cancel service, the volume is so overdriven and popping on my PolyCom SoundPoint Pro.

Here is my speedtest results.
PING ms 10
DOWNLOAD Mbps 238.08
UPLOAD Mbps 11.71

If I use the same phone, ethernet cable, and Ubi202 unit. Everything sounds fine.

I really like the Ooma service (been using it for over 10 years) and don't want to give it up without this last try.

Thanks

Tim

tkramer
Posts: 46
Joined: Sat Aug 08, 2009 1:49 pm

Re: Incident: 191229-000401

Post by tkramer » Sat Jan 04, 2020 3:20 am

VOIP_Jitter.jpg
WhichVoIP Test Output
VOIP_Jitter.jpg (83.17 KiB) Viewed 435 times

tkramer
Posts: 46
Joined: Sat Aug 08, 2009 1:49 pm

Re: Incident: 191229-000401

Post by tkramer » Mon Jan 06, 2020 4:20 pm

@Tom

Can you look into this?

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