Ooma is blocking calls from Mom's Doctor's office!

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Gargan
Posts: 2
Joined: Mon Mar 09, 2020 5:25 pm

Ooma is blocking calls from Mom's Doctor's office!

Post by Gargan » Mon Mar 09, 2020 5:33 pm

My elderly Mom called her heart doctor last week to ask if he changed her medicine. She never heard back from them.

Today I found out that their office had been calling, but gets the message that the number has been disconnected. I asked for the number they were calling from and checked it against the blocklist, and it was not listed there.

Play Number Disconnected is set up for:

Block specific names/numbers
Block known spammers
Block suspected spammers (Nomorobo)

Since the number was not listed in her blocklist, I suspect that Ooma or Nomorobo thinks the doctor's office is a spammer? Can Ooma or Nomorobo be contacted to tell them to stop blocking this particular number?

Thanks for reading and for your help!

murphy
Posts: 7313
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Ooma is blocking calls from Mom's Doctor's office!

Post by murphy » Tue Mar 10, 2020 2:26 am

Put the number in her Ooma contact list to override the block.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Gargan
Posts: 2
Joined: Mon Mar 09, 2020 5:25 pm

Re: Ooma is blocking calls from Mom's Doctor's office!

Post by Gargan » Wed Mar 11, 2020 6:06 pm

Thanks murphy! That seems to have fixed it. I appreciate your help.

lmacmil
Posts: 46
Joined: Tue Nov 03, 2015 7:07 am

Re: Ooma is blocking calls from Mom's Doctor's office!

Post by lmacmil » Sat Mar 21, 2020 8:38 am

I had the same problem even though the doctor's # was in my contact list. Then I discovered that calls placed from the doctor's office used the number of the large medical group they are part off. I had to add that to my contact list also.

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