Underwater

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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bigdog
Posts: 96
Joined: Thu Oct 03, 2013 7:36 am

Underwater

Post by bigdog » Sat Mar 21, 2020 2:37 pm

For awhile when I make a call it sounds like the person is underwater. Has anyone else noticed this and hopefully have a fix for it?

Thanks

andyross
Posts: 39
Joined: Mon Apr 16, 2018 6:35 am

Re: Underwater

Post by andyross » Sun Mar 22, 2020 6:14 am

Most likely a bandwidth issue where it has become over-compressed. With all the work-at-home and streaming going on during this COVID-19 crisis, many networks are getting stressed. It may not be Ooma itself, or even your own ISP, but a link between them could be saturated.

bigdog
Posts: 96
Joined: Thu Oct 03, 2013 7:36 am

Re: Underwater

Post by bigdog » Sun Mar 22, 2020 3:48 pm

It actually has been an issue before all this started. So I can't really blame it on all that. I'm not sure if it is a local hardware issue (telo, or other network component) or something on their end.

The last call I just made a few minutes ago had the following stats
Rx: 5874
Lost: 4505
Recovered: 4280
Real Lost: 225
Max Jitter: 46.93ms
Mean Jitter: 5.19ms
Tx:10324
XC Latency: 139
MoS: 3.98

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