Poor quality issues

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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cdosborne
Posts: 3
Joined: Mon Mar 23, 2020 7:20 am

Poor quality issues

Post by cdosborne » Mon Mar 23, 2020 7:22 am

I am having poor quality problems. It is not usable and looking at switching to some other voip service. Can you check out my system and see if there is anything that can be done?

murphy
Posts: 7313
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Poor quality issues

Post by murphy » Mon Mar 23, 2020 7:53 am

Run the html5 version of this test.

http://www.whichvoip.com/voip/speed_test/ppspeed.html

You will have to download an application for the test to run against.

All of the results must be green.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

cdosborne
Posts: 3
Joined: Mon Mar 23, 2020 7:20 am

Re: Poor quality issues

Post by cdosborne » Mon Mar 23, 2020 7:58 am

I downloaded the service exe and it is running, but I can not get the website to show me the start button to run the test. Tried Firefox and Chrome, tried clearing cache ... nothing seems to work.

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