All my cameras are offline - Smart Cam

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pamelaantonacci
Posts: 77
Joined: Tue Jul 12, 2016 5:44 am

All my cameras are offline - Smart Cam

Post by pamelaantonacci » Sat Jun 27, 2020 9:02 am

Hi, so my cameras have been working pretty well for the past few weeks. Yesterday, I tried the app and all my cameras are offline with the play button with a line presented stating error "unable to establish stream"... Has anyone experienced this recently. My cameras seem to have stopped working on June 26th.

dqtech
Posts: 8
Joined: Mon Feb 18, 2019 5:04 pm

Re: All my cameras are offline - Smart Cam

Post by dqtech » Thu Jul 02, 2020 3:59 am

@pamelaantonacci

I have 1x Gen2 camera and 3x Gen1 cameras.
My Gen1's are working fine (except one Gen1 camera; it doesn't record on motion triggers, but live steaming works -go figure), but my Gen2 behaves like yours. According to the config page for the Gen2, the last time it was online was June 26th as well. It only shows offline and has the play button with the line through it. When I power it off then on the blue light stays on for about 5min and then the camera turns off. I seem to be able to set the wifi password to the camera, but that's it. I signed up for a new account for testing and tried to pair the Gen2 camera, it sees the camera as a new device, but then gives an error before adding the camera to the account. I guess there is something in Ooma's service that prevents 2 cameras from being attached to 2 accounts (it would make sense to have this failsafe). If I could somehow get the camera out of pairing mode or force remove the camera from my account, I believe I could get it reconnected again.

Have you had any luck getting support from Ooma?

pamelaantonacci
Posts: 77
Joined: Tue Jul 12, 2016 5:44 am

Re: All my cameras are offline - Smart Cam

Post by pamelaantonacci » Thu Jul 02, 2020 7:20 pm

So some bad news from OOMA.. Apparently the Gen 2 are end of life. They are offline for good. They said that the GEN 1s will soon follow the same fate.

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