I contacted 3 different Ooma tech individuals who were friendly but clueless. Finally, I was able to connect to Home Security the following day. Tom, from Ooma, emailed me and said that my router was refusing SSL connections and he had to manually install the Home Security for me.
I was able to add the two water sensors I had purchased without difficulty. They appeared in the Home Security app. All seemed well for one day. The next day I found that both water sensors were offline. I received no warning or notification of this. Going back to Home Security app I once again got the interminable "connecting to Home Security" at the top of the app. Multiple contacts with Ooma tech support accomplished nothing. I reinstalled Home Security app several times. Rebooted Ooma innumerable times. Now when I open the HS app I get the screen shown herein.
My two sensors show up listed as "unknown". I can neither delete them or perform anything else on the app. Any action I attempt results in an error message, "Server error; not found".
I would appreciate any help you may provide. Ooma support is sorely lacking.
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But there was an issue with the maintenance where if you made any changes on MyOoma, or rebooted, the service could either go down or up. That has also been resolved.
If all of my issues have been resolved why is it that Ooma Home Security app still does not work for me. I still get the same Dashboard that I documented with my screen capture. My two water sensors remain in "Unknown" status. I am unable to make any changes on that page.For example, I cannot change from Home mode to another mode. I cannot add another sensor. I cannot delete the two "unknown" water sensors. I appreciate your attempts to help me. But I still am unable to utilize Ooma Home Security app or the sensors that I purchased.
Gabriel was exemplary. He worked with me over the course of 4 days to problem solve and then reach a solution.