Texting and Speed Dial Names

Anything related to the Ooma Office calling app
Joined:Thu May 13, 2021 7:44 am
Texting and Speed Dial Names

Post by rivierespa » Thu May 13, 2021 7:48 am

We set names in speed dial for our customers such that they get populated when somebody calls and we recognize the customer. We also use the mobile app for texting and seems like the phone numbers do not look up speed dial numbers and hence we cannot associate who is texting.

On calling support, they said that it looks up the mobile phone contacts... thats not the right solution as a mobile phone is a personal device and I don't want to store my business customer contacts there. Ooma should address this issue as it seems very basic.

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