whatnow wrote:Southsound,
Earlier in this thread I posted a description of the problem I am having.
Tech support has not come through for me yet. Do you have any suggestions for me?
whatnow
I think that there have been several problems that have kind of been lumped into this thread. Some have the problem you are describing where they have had great service for a while and then the abilty to receive calls went away. Others may have had a problem backfeeding their ooma dialtone over their house wiring. Some may have a combination of issues.
Let's first talk about your configuration and see if I can help:
1. Do you have DSL or Cable feeding your ooma - and is it configured before or after your router?
2. You may have already said, but do you have the Telo (black) or the hub (white) and if the hub, do you use the scout?
3. Is anything connected to the "wall" port of your ooma? If so, what and how? (direct to the scout, using the house wiring, etc.)
4. Is the lack of incoming calls from all areas or just some portions of the country (locals work, LD doesn't, etc.)
When I better understand the above, I'll try to give some guidance.