Epitome of frivolous conduct.etmesi wrote:BBB Complaint
1840 Embarcadero Rd
Palo Alto, CA 94303
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Complaint ID: 16074844
Complaint Description - Posted 1/17/2012 10:35:42 AM
I bought my Ooma modem/Phone from Costco in 2008 referred by a friend who had one 3 years prior to my purchase. My friend has never had to pay taxes and still does not to current. When I bought my Ooma modem/Phone from Costco there were no mention of tax in any of the agreements. There was a $100.00 credit that came with the purchase to stay in my account for various uses such as long distance, overseas calling and 411 calls. Ooma at their leisure removed this $100.00 from my account and on top of it claims taxes are owed. I have never seen any proof in writing the FCC requires taxes on the Ooma modem/Phone. My Ooma phone is used for my medical purposes as I’m on Disability; Ooma is threatening to shut off phone services. I am not concerned with Ooma’s bill errors as stated by Response (Micoboy) 10/15/2011 07:55 PM.
Removed $100.00 from my account charging taxes.
Resolution Sought: NO
Once I receive a letter in writing from the FCC these taxes are valid I want the $100.00 refunded and the taxes can be drawn out of there.
Date Problem First Occurred: 1/4/2011
Product or Service: VOI Telephone services
Model Name or Number:
Amount In Dispute: $100.00
Company's Initial Response - None Posted
Initial Response Summary
Company's Final Response
Company's Final Response - None Posted
Ooma Roy Calvo
[Moderator note: Please don't post personal cell phones]