ooma won't receive calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Joined: Thu Apr 09, 2009 6:33 pm

ooma won't receive calls

Post by sanagnos » Wed Sep 29, 2010 12:31 am


My ooma stopped taking calls - it won't even go to voicemail - the other person just gets sort of a dead line which after about a minute or two gives the fast busy signal. Neither number works. Outgoing calls are working fine. It is not in privacy mode and is not behaving as if it were either (won't go to voicemail). Any ideas?

I think this is a server side problem. The blue light is on and of course I have tried to usual resetting of everything.



Re: ooma won't receive calls

Post by ntoy » Wed Sep 29, 2010 10:04 am


Most likely, you are having a routing issue with our carrier. Please contact our support folks to escalate the issue with our carrier.

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